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Delivery damage is a record, not a scuff to ignore

28 de febr. del 2025 · 1 min de lectura

Photograph it before the packaging leaves. A dent you mention next month is a dent you own.

Walk around the machine before you sign, or as close to that as the courier allows. Photograph dents, cracked plastic, torn packaging over a corner, and any loose part in the crate. Write it on the asset the same hour.

Tell the supplier with those photos, and put their reply on the job. “They said it was cosmetic” is only useful if you have the words and the picture.

Do not let it enter service unspoken

If the damage affects safety or function, it is not in service. If it is truly cosmetic, say that, and keep the photo so a later fault is not blamed on you. A bent foot that “seemed fine” becomes a rocking bench, and the delivery story is already gone.

Keep packaging until you are sure, if you have the room. Some claims want it. If you cannot, the photos are the substitute, and they need to show the damage and the label together.

A delivery note that says “unchecked” is a fact. Do not upgrade it later to “arrived perfect”.