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Write the lead time on the job when you order

23 DFómh 2023 · 1 nóim léite

A part that takes three weeks is a status, not a surprise to announce when the member asks again.

The moment you order, you usually know more than “soon”. The supplier said a week, or they said they would call, or they had no date. Put that on the job. “Ordered” without a date is how a three-week cable becomes a rumour.

If the machine is out of service for that wait, the public status should stay honest. Do not promise a member a day you do not have. “Closed until the part is here” is a complete sentence.

When the date slips

Update the job. A slipped date is not a new fault. It is the same job, still waiting. If you leave the original promise, the next shift will tell the member the old day.

A supplier who misses twice on the same part is a note on the asset’s file, not a complaint only in chat. The next time you buy that machine, the wait is part of the decision.